Domande Frequenti

1. How can I place an order?

Simply select your favorite product, choose the quantity, and click “Add to Cart” or “Buy Now.” Follow the checkout process by entering your shipping details and preferred payment method.

2. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and – where available – Cash on Delivery (COD).

3. How long will it take to receive my order?

Domestic orders are usually delivered within 2–5 business days. International delivery times vary depending on destination and customs procedures.

4. Can I track my shipment?

Yes! Once your order is shipped, you will receive an email with your tracking number and a link to follow the shipment in real time.

5. What should I do if I receive a damaged or wrong item?

If your product arrives damaged or incorrect, please contact our support team within 48 hours at info@boutiquecaravielloferrara.com. We’ll arrange a replacement or a full refund.

6. Can I change or cancel my order?

Orders can be modified or canceled within 12 hours after purchase. After that, the order will already be processed and shipped. Contact us immediately if you need assistance.

7. What is your return policy?

We offer a 14-day return policy for all unused products in their original packaging. To start a return, please contact our support team.

8. Who covers the return shipping cost?

Customers are responsible for return shipping costs unless the item received was defective or incorrect. In that case, we’ll cover all shipping expenses.

9. Is my payment information secure?

Absolutely. Our website uses SSL encryption and certified payment gateways to ensure your data is always protected. We never store your payment information on our servers.

10. How can I contact customer service?

You can reach us by email at info@boutiquecaravielloferrara.com or through our Contact Form.
Our team is available Monday to Friday, 9:00 AM – 6:00 PM.